Shipping Policy

Bloom Ceylon · Last updated 2026//07.25.

Where We Deliver

We currently ship island-wide within Sri Lanka only. We do not offer international shipping at this time. Orders can be delivered to homes, workplaces, and most addresses reachable by our courier partners across all districts.

Payment Options

You can choose the payment method that suits you best at checkout:

• Card & Google Pay — pay securely online with credit/debit card, Google Pay, or the other options shown at checkout, powered by Shopify Payments.
• KOKO — buy now and pay later in interest-free instalments, if eligible. Terms are set by KOKO at checkout.
• Cash on Delivery (COD) — pay nothing upfront and settle the full amount in cash to the delivery agent when your parcel arrives.

All prepaid and COD orders are delivered within the same estimated timeframes below.

Order Processing

Orders are processed within 1–2 working days of being placed. Orders placed on weekends or public holidays are processed on the next working day. Once your order is dispatched, it is handed to our courier partner for delivery.

Delivery Time

Estimated delivery times after dispatch:

These are estimates, not guarantees. Delivery times may vary due to weather, public holidays, courier volumes, or circumstances beyond our control.

Delivery Charges

Delivery is charged at a flat rate of Rs. 300 per order, shown at checkout before you confirm. [Orders above Rs. 5000 qualify for free delivery.] The delivery charge, where applicable, is included in the total amount you pay the delivery agent.

Order Confirmation

For cash-on-delivery orders, our team may contact you by phone or WhatsApp to confirm your order and delivery address before dispatch. Please make sure the phone number you provide is correct and reachable, as unconfirmed COD orders may be delayed or cancelled. Prepaid orders (card, Google Pay, or KOKO) are dispatched without a confirmation call unless we need to verify your delivery details.

Tracking Your Order

Once your order is dispatched, you can check its status at any time by messaging us on WhatsApp at [+94 7X XXX XXXX] with your name and order number, and our team will update you.

Failed or Missed Deliveries

If our courier is unable to reach you:

• The delivery agent will typically attempt to contact you by phone.
• If the first attempt is unsuccessful, a second delivery attempt is usually made.
• If delivery cannot be completed after repeated attempts, the order may be returned to us. We may contact you to rearrange delivery.

Incorrect Address or Details

Please double-check your address and phone number before submitting your order. We are not responsible for delays or failed deliveries caused by incorrect or incomplete information. If you notice a mistake, contact us as soon as possible so we can update your details before dispatch.

Changing or Cancelling an Order

You can change or cancel your order at any time before it has been dispatched. Simply message us on WhatsApp with your order number. Once an order has been handed to the courier, we may not be able to make changes.

Damaged or Incorrect Items

Please inspect your parcel on delivery. If you receive a damaged or incorrect item, contact us within [48 hours] of delivery with your order number and a photo, and we will make it right.

Need Help?

For any questions about your delivery, reach us here:

• WhatsApp: [+94 7X XXX XXXX]
• Phone: [+94 7X XXX XXXX]
• Email: [support@bloomceylon.com]

Our team is available [Monday to Saturday, 9am–6pm].